Terms & conditions

Article 1 General terms and conditions

These general terms and conditions apply to a temporary rental agreement (including services) between the lessor and the tenant for the holiday accommodation ‘De Vlamynckpoort’. All information on the website, in e-mail traffic, in the inventory and in these terms and conditions form part of this agreement.

Article 2 Establishment of the rental agreement – payment

The rental agreement will only come into effect after receipt of an advance payment by ‘De Vlamynckpoort’.

The remaining rental fee can be deposited into the same bank account up to one week before arrival (IBAN BE30 3631 1615 4311 BBRUBEBB). It is also possible to pay the remaining amount on arrival, in cash or by bank card/credit card.

The deposit must also be paid on arrival, unless it has already been paid earlier by bank transfer.

Article 3 Deposit

For the rent of the apartment with penthouse, a deposit of 250 euro is required. This does not apply to the rent of the single room. The deposit will be reimbursed within a week following completion of the agreed duration of the stay, providing no damage was caused. 'Damage' is also taken to mean: the absence of movable assets that were made available to the tenant or the incurring of disproportionate costs (e.g. energy). An inventory will be provided to the tenant during check-in. The tenant must address any remarks he may have about this inventory to the lessor within a reasonable period of time, and certainly no later than 12 hours after the check-in.

Article 4 Obligations of the lessor

The lessor must ensure that the holiday accommodation is made available to the tenant for the agreed period in good condition. The lessor will arrange all appropriate insurances, including a professional liability insurance that covers the building and its exploitation for rental purposes. ‘De Vlamynckpoort’ makes use of an electronic entrance system; the lessor will provide the tenant with a code that grants access to the rented accommodation during the stay.

Article 5 Obligations of the tenant

Tenants are expected to arrive on Monday or Friday, between 5:00 pm and 10:00 pm. On the day of departure, tenants must check out by 12:00 noon.

In the holiday accommodation, overnight stays will only be allowed up to the maximum number of persons indicated on the website of the lessor. Only the persons whose names have been communicated by the tenant to the lessor at the time of the booking will be entitled to enter the holiday accommodation and to stay there overnight. These will also be the only persons covered by the insurance provisions mentioned in Article 4.

The tenant is only entitled to enter the rented location. It is prohibited to open or enter other enclosed spaces in the building; for example, the offices on the ground floor and the private home of the owners are off limits. Every time the tenant leaves the holiday accommodation, the doors must be locked; damage or theft as a consequence of leaving the accommodation unlocked will be charged to the tenant. The tenant must also make every reasonable effort to enter the entrance code in a discrete manner, so that third parties cannot see this code.

Smoking in the holiday accommodation is prohibited.

The roof terrace is available for use from 08:00 am to 10:00 pm. The tenant must remember and take account of the fact that noise after 10:00 pm may disturb the neighbours (the terrace is situated next to a sleeping area). The sliding window of the terrace must be closed after 10:00 pm, in order to avoid noise nuisance for the neighbours.

Normal use of water and other utilities is free. If there appears to be a disproportionally high level of consumption, the additional cost may be charged to the tenant.

Rubbish is sorted in a separate room in the cellar; the rubbish must be disposed of in properly  sealed  bags (which are made available) and put into the containers provided.

Cleaning is included. In this way, ‘De Vlamynckpoort’ can ensure that the holiday accommodation is in pristine condition when each new tenant arrives. However, departing tenants have an obligation to clear up the apartment and to leave it in a clean and tidy condition. Rubbish (sorted) must be deposited in the containers in the building and the dishes must be done and put back in their proper place. If this is not the case, ‘De Vlamynckpoort’ may charge the cost of any necessary remedial action to the departing tenants, with a minimum fee of 50 euros.

All possible damage must be reported by the tenant to the lessor, no later than on departure. The expected time of departure must be communicated by the tenant to the lessor in good time. The tenant and the lessor will inspect the premises, normally before the tenant's departure. If this is not possible, the lessor will make the inspection alone, before a new tenant arrives.

Infringing one of the above provisions may be considered by the lessor as a serious shortcoming on the part of the tenant, possibly resulting in the immediate cancellation of the agreement, without any reimbursement for the remaining rental period.

Article 6 Cancellation by the tenant

The tenant is allowed to cancel the reservation up to 30 days before the check-in date; the advance is not refundable.

The tenant is allowed to cancel the reservation up to 10 days before the check-in date, provided he/she pays 25% of the agreed rent, in addition to the advance of 25%.

All other amounts that may already have been paid by the tenant will be reimbursed.

Article 7 Liability and applicable law

The lessor will bear no responsibility for:

a. Theft, loss or damage of whatever kind suffered by the tenant during his stay; correct use of the unique personal entrance code means that only the tenant and those accompanying him/her will have access to the holiday accommodation.

b. The failure or breakdown of the technical infrastructure and facilities in the holiday accommodation or the interruption of the water and/or energy supply. The lessor will however take all necessary action to have any such failures, breakdowns and interruptions rectified with a minimum of delay.

c. Injuries or damage resulting from the use of the holiday accommodation, including the inventory items, or accidents in and around the holiday accommodation.

The courts in Bruges will have jurisdiction for the settlement of any disputes arising from the agreement between the lessor and the tenant.