Privacy policy

Privacy Policy for Guesthouse Vlamynckpoort

Effective Date: 1/1/2025


At Guesthouse Vlamynckpoort, located at Sint-Jorisstraat 47, 8000 Bruges, Belgium, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with Belgian data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, making a reservation, or interacting with us in any way, you consent to the collection and processing of your personal data as described in this Privacy Policy.


1. Data Controller

The data controller responsible for your personal data is:

Vlamynckpoort BV
Sint-Jorisstraat 47, 8000 Bruges, Belgium
Email: info@vlamynckpoort.be
Phone: +32 50 67 82 08


2. Types of Data We Collect

We may collect the following types of personal data from you:

  • Identification Information: Name, email address, phone number, date of birth.
  • Reservation Details: Check-in/check-out dates, room preferences, number of guests, special requests.
  • Payment Information: Credit/debit card details (processed via secure third-party payment processors).
  • Location Data: Your IP address, geographic location, and data from cookies (as outlined in section 5).
  • Communication Data: Emails, messages, and other communication related to your stay.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • To process and confirm your reservations.
  • To provide you with information regarding your stay, including booking confirmations, cancellations, and payment reminders.
  • To respond to inquiries and provide customer support.
  • To improve our website and services based on user feedback.
  • To comply with legal obligations, including tax and accounting requirements.
  • To send marketing communications, if you have provided consent for such communications.


4. Legal Basis for Processing

Under the GDPR, we are permitted to process your personal data based on the following legal grounds:

  • Contractual necessity: Processing is necessary to perform the contract with you, such as confirming bookings or processing payments.
  • Consent: For direct marketing purposes or when we ask for your explicit consent to process certain data.
  • Legal obligation: Processing required to comply with legal and regulatory obligations.


5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather information about how our site is used. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic.


You can manage or disable cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.


6. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. However, we may share your personal information with third-party service providers who assist us with the following:

  • Payment processing: Secure processing of payment transactions (e.g., Stripe, PayPal).
  • Booking systems: Reservation platforms that help us manage and confirm bookings.
  • Email and marketing services: Providers for sending promotional and booking confirmation emails.

These third-party service providers are required to comply with GDPR and maintain the confidentiality and security of your data.

In some cases, your data may be transferred outside of Belgium or the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.


7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. After this period, we will securely delete or anonymize your data.


8. Your Rights

As a data subject, you have the following rights under the GDPR:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request the correction of any incorrect or incomplete data.
  • Right to erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Right to restriction of processing: You can request a restriction on how your personal data is processed.
  • Right to data portability: You can request a transfer of your personal data to another data controller.
  • Right to object: You can object to the processing of your personal data for specific purposes, including direct marketing.

If you wish to exercise any of these rights, please contact us at the details provided in section 1. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), which is the supervisory authority in Belgium.


9. Security Measures

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include encryption, secure payment systems, and restricted access to your data.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.


11. Contact Us

If you have any questions or concerns about our privacy practices or would like to exercise your rights, please contact us:

Vlamynckpoort BV

 Sint-Jorisstraat 47, 8000 Bruges, Belgium
Email: info@vlamynckpoort.be
Phone: +32 50 67 82 08